The Central NY Library Resources Council supports libraries in Herkimer, Madison, Oneida & Onondaga counties and advocates for libraries everywhere!

Management Skills:  Beyond the Basics

with Robert Brancato, CSL Consultants

This year, CLRC’s Education Committee has identified a need for CLRC members of all levels to have access to more management or “soft skills” training.  Of special interest were subjects dealing with change management and communication skills.  To answer this need, CLRC is working with Robert (Bob) Brancato of CSL Consultants to bring a high-level of management training to Central New York library professionals.

This four part series addresses key issues in library management, including change, managing conflict, conducting effective meetings, and performance coaching.  Each class is four hours long and at least one of the courses will be offered in the Utica area.

These classes are appropriate for both experienced managers who would like to brush up on their skills and/or incorporate new management techniques into their everyday work, as well as for new managers looking for additional ideas to stimulate workplace efficiencies and effectiveness.  Aspiring managers and new librarians can benefit from these classes as well, as they provide a solid footing on which to build a career.  Bob’s interactive teaching style, which brings students into the teaching process, spurs discussion and champions a free exchange of ideas among participants. Workbooks are provided for each session’s topic, which helps define the skills & techniques covered plus being future reference material for review and assistance as you take your new skills back to your organization.

Class attendees will receive discount coupons to attend further classes in the series.   Coupons are transferrable.  

Cost for each class:
Member Price: $17/person
Non-Member Price: $29/person
This is a significant discount from a class that is valued at more than $80/person.

About the Instructor: Bob Brancato, brings to his clients a wealth of knowledge and experience gained through years of developing, managing and implementing successful projects for CSL’s clients. His focus has been on strategic planning, leadership development, sales and interactive skills. Bob has worked hard to select and develop a consultative team that can effectively and efficiently meet its client explicit needs.


Class Descriptions


Change: A Way of Life  Register Here
Date: Friday, September 28, 2012
Time: 9:00am – 1:00pm
Location:  CLRC Training Room, Syracuse

Description: These days, in libraries, change is not just A way of life, it is THE way of life. As such, we need effective strategies to help guide ourselves and others through the process in effective and efficient ways. Join Robert (Bob) Brancato of CSL Consultants for an energetic, interactive session that will help you explore and develop a better understanding of the change process, your role in it, and the positive ways that you can be a part of that change.

Objectives: At the completion of this program, participants will be able to:

  • Define the importance of change to the overall effectiveness of their organization.
  • Identify the top challenges of change within their organization.
  • Appreciate why change can be difficult for themselves and others around them.
  • Develop key skills so they are better able to be part of the change process.
  • Outline an Individual Professional Development Plan to assist each participant in managing the changes that are taking place within their own environment.


Managing Difficult Situations, People & Conflict
Date: Friday, October 26, 2012
Time: 9:00am – 1:00pm
Location:  SUNYIT, Utica (Directions to come)

Description:  Difficult situations arise even in the most collegial of work environments.  Sometimes it feels easier to sweep conflict under the rug, rather than dealing with it in the open; sometimes dealing with it in the open exacerbates hurt feelings and misunderstandings.  Learn to avoid or mitigate unintended consequences in dealings with both patrons and staff with this class by developing the skills you need to more productively manage your communications with others in your work environment.

Objectives: At the completion of this program, the participant will be able to:

  • Identify the causes and sources of differences and conflict
  • Understand the different personalities and ways to better interact with them
  • Appreciate the importance of reframing their own attitude towards “conflict” and how that can influence “challenges” they face.
  • Describe ways to reduce the potential for “negative” conflict situations within the workplace
  • Use varied strategies and techniques to work through these differences toward a positive and productive solution
  • Identify techniques to help reduce the tension and anxiety caused by these challenging situations
  • Develop an “Action Plan” to help improve working relationships within their work environment.


Managing Effective Meetings Register Here
Date: Tuesday, April 9, 2013
Time: 9:00am – 1:00pm
Location:  CLRC Training Room, Syracuse, NY

Description:  We have all experienced a bad meeting.  A group of people gathers together for an hour or more and, at the end, nothing feels like it has been accomplished and you leave feeling like you’ve lost time, or that you’ve been a guest star in an episode of the Twilight Zone.  It need not be this way.  In fact, a good meeting can re-energize a team, leaving them filled with a sense of purpose and understanding about their goals, a certain project, and/or the organization as a whole.  This session will help managers develop the skills necessary to run an effective meeting and increase the productivity of the meetings they facilitate.

Objectives: At the completion of this program, participants will be able to:

  • Understand the five key factors in preparing for a meeting.
  • Explain the different roles and responsibilities of the participants in a meeting.
  • Use the skills necessary to keep a meeting on track and accomplish the meeting objectives.
  • Demonstrate different techniques to move a group to consensus.
  • Manage conflicts that may arise between meeting participants.


Performance Coaching: A Tool For Future Success
Date: Thursday, May 30, 2013
Time: 12:30pm – 4:30pm
Location:  CLRC Training Room, Syracuse, NY

Description:  Effective coaching is one of the most important skills that a good manager brings to the work environment.  It can provide long-term solutions to workplace issues that will prevent them from recurring.  This session will help you develop your coaching and performance management skills so that you can better engage the knowledge, experience, talents & energy of their employees and thus develop & leverage that talent to achieve the organization’s strategic goals.

Objectives: At the completion of this program, the participants will be able to:

  • Appreciate the importance of making coaching a regular component of their company’s performance management process.
  • Identify the varied challenges to coaching and developing their staff.
  • Understand and explain the roles and responsibilities of the employee and manager in the employee’s performance development.
  • Set clear SMART goals, objectives and expectations for each employee.
  • Use a coaching model to assist each team member toward reaching his or her individual’s professional potential.
  • Apply the key skills of goal setting, observation, inquiry and feedback, needed in the performance coaching process to work with all their team members, including their “difficult” people.
  • Develop a plan to implement the skills learned in the series into their day to day work environment.