Syracuse University Libraries
Under general guidance, utilizes a specialized knowledge of subjects, languages, computer applications, or disciplines that apply to library processes and/or services or provides specialized knowledge of library functions. Utilizes a variety of systems and resources to provide access to library collections, and performs the more complex technical functions requiring proficiency with technical protocols, digital technology, and data manipulation skills. Exercises initiative and independent judgment when providing service or interpreting, analyzing and applying policies and procedures, including those related to fiscal decisions. Routinely analyzes and resolves complex problems that may impact other Library departments or the organization as a whole, and /or external parties and organizations.
Schedule B : Monday-Friday: 8:00a.m.– 4:30p.m. (37.5 hours per week) All days and hours subject to change
Manage Reserves processing functions and processes, including overseeing Ares system workflows, gathering and organizing reserves requests, and placing items on reserves in Voyager.
Assist in student assistant management, including but not limited to: hiring students, organizing student schedules, tracking student work-study allotments, and daily direction of work of work-study students.
Providing access services related customer service at Carnegie service desk, Geology service desk, and occasionally works at Bird circulation desk.
Receive, record, and negotiate fines and fees payments.
Process Interlibrary Loan requests for Carnegie Library, which includes scanning, sending via Odyssey, and updating in Voyager.
Assist in stacks management and stacks coordination for Carnegie Library.
Assist in physical inventory projects, including searching for lost, claims returned, or missing books.
Assist and coordinate special projects as needed, which may include pushing and pulling up to 100 pounds, and lifting repeatedly up to 50 pounds.
Participate in Carnegie-ILL-Circulation Working Group activities, such as technical writing, documentation, development of policies and procedures, professional development (as participant and provider), customer service training, and work on other teams as desired or needed.
Participate in Access and Resource Sharing department functions, including participation in departmental policy discussions, professional development, and support of other functional working groups of the department.
Participate in resolving and tracking patron issues using both email and Orange Tracker ticketing system.
Provide first-level reference services to Carnegie and Geology patrons, and meaningfully refer more complex questions to appropriate subject specialists.
Other duties as assigned based on fluctuating needs and workflows of working group and department.
Associate’s degree and at least 4 years of library or related work experience, or an equivalent combination of education and experience.
Experience with MS Office, Access, Internet, Email.
Salary & Benefits:
$16.268– $18.076 per hour plus generous benefit package
How to Apply:
For full information and to apply:
Review of applications will begin on November 27th and continue until position is filled.
Please send questions to Shannon Pritting, Access and Resource Sharing Librarian, email@example.com
Syracuse University Libraries
The ILL Office Supervisor, reporting to the Access & Resource Sharing Librarian, will provide daily oversight of the operations of Interlibrary Loan, directly supervising 3-4 primary ILL staff, and directing the work of other staff working in ILL. The ILL Office Supervisor will develop close working relationships with other Office Supervisors in the working group and department, and will facilitate collaboration and sharing of resources across units. As such, the ILL Office Supervisor will participate in other related work, such as reserves processing, occasional work at service desks, or other duties as assigned based on working group projects and work demands.
Directly responsible for the training, supervising, and scheduling of three to four bargaining unit Library Technicians whose duties include all borrowing and lending request processing in Interlibrary Loan; providing service at the Circulation Desk; performing all non-service desk circulation functions such as fines, fees, lost, missing, reserves and study room check out.
- Actively participates in hiring process and makes hiring recommendations.
- Observes all requirements and conditions of the union contract.
- Oversees the processing of lending and borrowing requests submitted using ILLiad Resource Sharing software.
- Creates and maintains procedures and documentation for operations in ILL and Circulation.
- Provides basic troubleshooting support for ILL and circulation software, computers, printers, scanners and other equipment used in the department..
- Serves as departmental liaison to Library Information Technology Services department and provides first level desktop support and technology troubleshooting for ILL related issues.
- Prepares and approves weekly staff and student assistant payroll; coordinates department wide payroll submission; assists with preparation of semi-monthly payroll.
- Maintains and collects service data and statistics for ILL and Circulation.
- Assists in administration of ILL related systems (i.e. ILLiad, Worldshare, Hyperion).
- Assists Librarian for Resource Sharing and Circulation with department workflow and operations; service delivery; data review, gathering and analysis.
- Create and assess complex reports to improve ILL operations.
- Coordinate billing, invoicing, and fines for ILL department.
- Serve as advanced support with complex ILL transactions, ILL patron account issues, or other service issues.
- Coordinates work, assessment, and development with other office supervisors where there is a functional connection, which may include acquisitions, circulation, reserves, or cataloging.
- Assists in other areas such as reserves and circulation during busy times.
- Helps plan and implement special projects.
- Other duties and projects as assigned.
Bachelor’s degree or equivalent combination of education and experience.
At least three years’ experience in an academic setting preferred.
Supervisory experience, preferably in a public services or customer service environment
Experience working with complex technology.
A minimum of three years’ experience working in a library, preferably in Access Services or Interlibrary Loan.
Database and Microsoft Office skills necessary.
Excellent communication skills.
Salary & Benefits:
Commensurate with Education and Experience
How to Apply: