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SUNY Upstate
Syracuse, NY
Job Description:
Full time supervisor to oversee Library operations and personnel during late night and weekend hours. Responsible for supervising clerical staff and student assistants to ensure a consistently high level of customer service; scheduling staff and providing on-going training to staff regarding policies, procedures, and new technology information. During weekend and off-shift hours will provide technical support for 100+ computer workstations in student lab; troubleshoot remote access problems involving Library web pages; and assist customers with using Library databases and electronic journals. Responsible for regular contact with Public Safety Officers to maintain a safe environment, coordinate procedures in the event of an emergency, and coordinate closing of the library to ensure all patrons have left the premises and that the facility is ready for next day’s business.
Minimum Qualifications:
Associates degree and 3 years relevant experience in supervisory/administrative role or equivalent combination of education and experience required.
Library experience and customer service background strongly preferred.
Excellent communication, organizational and computer skills preferred.