CLRC is offering our members up to 20 seats at the upcoming LibraryWorks Webinar, Dealing with Hostile and Potentially Dangerous Library Users (and Staff) Behaviors. Good manners and a friendly demeanor will ensure that frontline library personnel can handle most library customer issues. But what if being courteous is not enough? Do you and your […]

This session, provided by nationally recognized PSLF expert Betsy Mayotte from The Institute of Student Loan Advisors, will explain in detail the eligibility requirements for the Public Service Loan Forgiveness program. The session will also go into detail as to the temporary waivers for PSLF announced in October that opens up eligibility for borrowers who […]

Webinar Description: Kroski is one of many who opted for the freedom of building a self-sufficient and sustainable way of life during the COVID-19 pandemic. Learn just what it takes to plan, organize, and run sustainability programs for patrons in libraries, both rural and urban. Programs range from gardening topics to teaching pioneer crafts, to […]

How are health communication and health literacy connected? How can you be more effective in providing health information to consumers, patients, clients, library patrons and your community? This 1 hour webinar introduces the concepts of health literacy and health communication, outlines components of clear health communication, and identifies online resources from NLM, government agencies and […]

Libraries play many important roles in their communities, but none as important today in helping people access the healthcare and health information they need, especially with telehealth needs of those who lack internet, devices, and or the digital skills to obtain health services and health information. The Veteran's Affairs Office has created a service to […]

CLRC is offering our members up to 20 seats at the upcoming LibraryWorks Webinar, Creating Standards for Successful Customer Service (for Frontline Staff). One of the most difficult issues for frontline library staff to navigate is the balance between personalized service, which can devolve into special favors for well-liked customers, and even-handed consistency, which can […]