• December 20, 2018
    2:30 pm - 4:30 pm

Join us at the CLRC Office for a Webinar Viewing Party followed by a discussion with a representative of the Housing & Homeless Coalition of Central New York!

Webinar Description:

Working with Individuals Affected by Homelessness: An Empathy Driven Approach – Individuals experiencing homelessness represent a large protion of patrons in many libraries today. In this 60-minute workshop, Ryan Dowd, author of The Librarian’s Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, provides you with a greater understanding of patrons affected by homelessness and their communication styles. You’ll learn how to implement empathy-driven enforcement, an approach originally developed in homeless shelters that can help you effective work with community members affected by homelessness. Dowd also shares practical tactics that can help you resolve problems in challenging situations. You’ll leave with concrete strategies you can use immediately, including body language, tips, communication styles and techniques, and more.

About the Presenter:

Sarah Schutt is currently the Homeless Management Information System Administrator for the Housing and Homeless Coalition (HHC) of Central New York and has worked in this position since December of 2015.  The HHC acts as the Department of Housing and Urban Development’s (HUD) Continuum of Care for a Onondaga, Oswego and Cayuga Counties.  Their mission is to assess community needs and to develop a comprehensive community strategy to reduce, prevent and ultimately end homelessness and housing vulnerability in our community.  Prior to this Sarah was at The Salvation Army Syracuse Area Services for over 8 years working with runaway and homeless youth, specifically with those who suffer with mental health and substance abuse issues.  In her over 18 years of experience working in human services she holds a special passion for working with youth, especially being a mother of 2.

Sarah is currently the Board Chair for It’s About Childhood & Family, Inc., which is a not-for-profit clinical and resource center dedicated to enhancing the quality of childhood and family life in our communities. Their goal is to empower families to develop independence in handling life’s struggles.  She also sits on the Board of Directors for Chittenango Pop Warner and is an active member of her community.

About the Housing & Homeless Coalition of Central New York:

The Housing and Homeless Coalition of Central New York (HHC) serves the City of Syracuse, the County of Onondaga, the City of Auburn, the County of Cayuga, and the County of Oswego. They serve as the community coalition to address homelessness and housing vulnerability. They are the organized body of informal networking and formal linkages between homeless services providers and other public and private human service providers. They work with and for the homeless and formerly homeless or other interested consumers and stakeholders.

The mission of the HHC is to assess community needs and to develop a comprehensive community strategy to combat homelessness and housing vulnerability in our community.

Details Price Qty
CLRC & ESLN Member & Staffshow details + $0.00 (USD)  
Non-Member Registrationshow details + $10.00 (USD)  


Venue Phone: 315-446-5446

Venue Website:

5710 Commons Park Drive, East Syracuse, New York, 13057, United States