CLRC offers its member constituents (including members of our five participating library systems and individual members) access to the entire lynda.com training library at no charge.
For more information on how to request an access code, please click here
Customer surveys are rich sources of information and essential guides to areas where customer service teams can improve their focus. In this course, Jeff Toister provides step-by-step instructions for designing and implementing effective surveys and analyzing the results. He’ll give you tips on increasing response rates, writing effective questions, and turning the data into actions that can improve service quality.
View this entire Using Customer Surveys to Improve Service and more in the lynda.com library.
CLRC’s subscription to lynda.com is a service of the NY 3Rs Association, Inc., and is supported by Regional Bibliographic Data Bases and Interlibrary Resources Sharing (RBDB) funds.