![Loading Events](https://clrc.org/wp-content/plugins/the-events-calendar/src/resources/images/tribe-loading.gif)
- This event has passed.
WNYLRC Webinar: LibAnswers for Public Libraries
May 22 @ 10:00 am - 11:00 am EDT
![](https://clrc.org/wp-content/uploads/2023/08/wnylr_transp_1.png)
Description:
LibAnswers is a mobile-first, complete reference solution allowing users to search FAQs, submit questions, and more in a multi-channel communication platform. The searchable knowledge base of FAQs is available 24/7/365, so your users can get the support they need, when they need it – even if it’s at 4 AM!
LibAnswers is a great resource for Public Libraries – from the easy-to-use ticketing functionality to live chat with backup from the WNYLRC AskUs 24/7 Cooperative, this feature-rich platform simplifies patron communication and provides detailed statistics to boot!
This session will cover:
Examples from Public Library clients
Patron experience
Admin interface walkthrough
Reference Analytics & statistics
This webinar will be recorded and disseminated to all registrants, regardless of attendance. However, to receive a certificate of attendance, registrants must attend live and participate.