Library workplaces often bring challenges in the area of staff civility. This presentation focuses on aspects of an individual, team, and leader perspective and presents some practical solutions for improving workplace dynamics. Individual topics include tips for self-awareness and mindfulness as well as handling workplace conflict. Also covered is how to create effective teams, improve team communication, and reduce silo communications. Finally, the concept of vision-goal-work alignment facilitated by positive guidance with authentic leadership, active listening, and learned empathy is explored.

Presenters:
Jo Henry is a Reference and Instruction Librarian at Horry-Georgetown Technical College in Georgetown, South Carolina. Previously, she was a public librarian with the Charlotte Mecklenburg Library and an Information Services Librarian at South Piedmont Community College. She has published in Journal of Library Administration, College & Research Libraries News, Community & Junior College Libraries, Public Services Quarterly, and Library Review, and has presented at the ALA Annual Conference, North Carolina Library Association Conference, South Carolina Library Association-Southeastern Library Association Conference, and Metrolina Library Conference. She is the co-author of Cultivating Civility: Practical Ways to Improve a Dysfunctional Library (2020), The Dysfunctional Library: Challenges and Solutions to Workplace Relationships (2018), The Mindful Librarian: Connecting the Practice of Mindfulness to Librarianship (2016), Fundamentals for the Academic Liaison (2014), and The Personal Librarian: Enhancing the Student Experience (2014).

Joe Eshleman received his Master of Library and Information Studies degree from the University of North Carolina at Greensboro in 2007. He is currently Senior Librarian at Central Piedmont Community College. Previously he was Head of Reference at Johnson & Wales University Providence and was the Instruction Librarian at Johnson & Wales University Library-Charlotte 2008-2015. During this time, he taught numerous library instruction sessions.He has presented on numerous occasions including at the American Library Association Conference, the Lilly Education Conference, the North Carolina Library Association Conference, and the Teaching Professor Technology Conference. He is the co-author of Cultivating Civility: Practical Ways to Improve a Dysfunctional Library (2020), The Dysfunctional Library: Challenges and Solutions to Workplace Relationships (2018), The Mindful Librarian: Connecting the Practice of Mindfulness to Librarianship (2016), Working and Networking: Librarian and Instructional Technologist Collaborations (2016), Fundamentals for the Academic Liaison (2014) and The Personal Librarian: Enhancing the Student Experience (2014).

Richard Moniz, Ed.D. is the Director of Library Services for Horry-Georgetown Technical College. Previously, he served as Director of Library Services for Johnson & Wales University’s North Miami campus from 1997 – 2004 and Director of Library Services at Johnson & Wales University’s Charlotte campus 2004-2018. Since 2006, he has served as an adjunct instructor for the MLIS program at the University of North Carolina at Greensboro. He is actively engaged in the profession and has held a number of committee and board responsibilities with ALA, LLAMA, ACRL, CLS, SCLA, SCTEA, and Metrolina Library Association in addition to non-profit organizations such as Carolina Raptor Center, Charlotte Museum of History, and Charlotte’s Arts & Science Council. He has published in numerous periodicals such as College & Undergraduate Libraries, Journal of Library Management, North Carolina Libraries, Library Journal, and Library Leadership & Management. He is the sole author of the textbook Practical and Effective Management of Libraries (2010), co-author of Cultivating Civility: Practical Ways to Improve a Dysfunctional Library (2020), The Dysfunctional Library: Challenges and Solutions to Workplace Relationships (2018), Fundamentals for the Academic Liaison (2014), co-author and co-editor of The Personal Librarian: Enhancing the Student Experience (2014) and co-author of The Mindful Librarian: Connecting the Practice of Mindfulness to Librarianship (2016). He also has a contributed chapter in Mid-Career Library & Information Professionals: A Leadership Primer (2015 edition).

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