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Webinar Viewing: Tools for Tense Situations – Reducing Conflicts with Patrons as Libraries Return to the New Normal
Webinar Viewing: Tools for Tense Situations – Reducing Conflicts with Patrons as Libraries Return to the New Normal
**This is a viewing of a previously recorded webinar.** Webinar Description: As libraries re-open their doors to provide service to patrons, we're all facing uncertainty, apprehension, and stress. This 90-minute webinar session will provide library directors, managers, supervisors, and full and part-time employees with tools to recognize and resolve conflicts between arriving patrons. Getting along […]
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